Refund & Return Policy

We hope you love your order as much as we loved packing it for you! 🤍

As a small business, we do not offer refunds or returns unless the item you received is incorrect or has a major defect.

Returns & Size Exchanges

We accept returns or exchanges for the following reasons:

• You received the wrong item

• The item has a major manufacturing defect

• The item was damaged during delivery

• The size doesn't fit (size exchange only)

If you'd like to request a return or size exchange, please contact us within 7 days of receiving your parcel and include your order number along with clear photos (if applicable).

Requests made after 7 days will not be accepted.

Return Requirements

To be eligible, the item must be:

• Unworn and unwashed

• In its original condition

• Returned in its original packaging

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return or exchange.

Shipping Costs

For size exchanges, customers are responsible for all return and reshipping costs.

If the return is due to a wrong item, major defect, or damage during delivery, we will cover the shipping cost for the replacement or refund.

Refunds

Once we receive and inspect the returned item, we'll arrange a replacement (subject to stock availability) or issue a refund if the item is confirmed to be faulty and a replacement isn't available.

Approved refunds will be processed within 7–14 business days to the original payment method.

Contact Us

If you have any questions, we're always happy to help.

Email: solchillshop@gmail.com

Instagram: @solchillshop