Privacy Policy
Effective Date: 10 July 2026
At SOLCHILL, your privacy matters to us. We are committed to keeping your personal information safe and only using it in ways that help us provide you with a better shopping experience.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect information such as:
Your name, email address, phone number and shipping address.
Payment details required to complete your purchase. (Payments are processed securely by our trusted payment providers. We do not store your card information.)
Your order history and account information (if you create an account).
Device information, browser type, IP address and website activity to help us improve our services.
Cookies and similar technologies that help our website function properly and enhance your browsing experience.
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Contact you regarding your purchases or customer support enquiries.
Improve our website, products and overall shopping experience.
Send updates, promotions and new arrivals (you may unsubscribe at any time).
Prevent fraudulent transactions and comply with legal requirements.
3. Sharing Your Information
Your personal information will never be sold to third parties.
However, we may share limited information with trusted service providers when necessary, including:
Payment providers for secure payment processing.
Courier and delivery partners to ship your orders.
Service providers who help us operate our website and business.
We may also disclose information if required by law or to protect our legal rights.
4. Keeping Your Information Safe
We take appropriate security measures to protect your personal information from unauthorized access, misuse or disclosure.
While we work hard to keep your data secure, please note that no online system can guarantee 100% security.
5. Your Rights
You may contact us at any time if you wish to:
Access or update your personal information.
Request the deletion of your personal data (where applicable).
Stop receiving promotional emails or marketing messages.
Ask questions about how your information is handled.
You can also manage cookie preferences through your browser settings.
6. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will remove it as soon as reasonably possible.
7. Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page, and the latest version will always include the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, please feel free to contact us.
Email: solchillshop@gmail.com
Instagram: @solchillshop